FAQs
Quick answers to the questions we get asked most. Can't see yours? Email hello@buzzbasket.store and we'll reply within one working day.
Delivery
Where do you deliver?
We deliver to UK addresses only.
How much is delivery?
Standard UK delivery is free on qualifying items, which is almost all of our range. If an item doesn't qualify, the delivery cost is shown clearly at checkout before you pay. See our Shipping policy.
How long will my order take?
Orders are processed within 1 to 2 working days. Once dispatched, delivery usually takes 3 to 5 working days.
Where is my order shipped from?
Our products ship from a UK warehouse.
Will I get tracking?
Yes. You'll get a tracking link by email as soon as your order is dispatched. It can take up to 48 hours to start updating.
I ordered several items. Why did they arrive separately?
Items in the same order sometimes ship separately and arrive on different days. You won't be charged any extra for this.
My order hasn't arrived. What now?
If it hasn't arrived within 30 days of dispatch, email us and we'll replace it or refund you in full.
Returns and refunds
Can I return something if I change my mind?
Yes. You can cancel within 14 days of receiving your order, then you have 14 days to send it back. Email returns@buzzbasket.store with your order number first and we'll send you the return address. You pay the return postage. Full details are in our Refund policy.
What if my item is faulty, damaged or wrong?
Email returns@buzzbasket.store with a photo and your order number and we'll put it right. We pay any return postage.
When will I get my refund?
Within 14 days of us receiving the item back, or you sending proof of postage, to your original payment method.
Orders and payment
Is it safe to pay on your site?
Yes. Payments are handled by Shopify's secure, encrypted checkout. We never see or store your full card details.
Can I change or cancel my order?
Email us as soon as possible. If it hasn't been dispatched yet, we'll do our best to change or cancel it. Once dispatched, you can return it under our returns policy.
Do you have discount codes?
Follow us on TikTok, Instagram and Pinterest, where we share offers first.
Products
Do your electrical products come with a UK plug?
Mains-powered items come with a UK plug unless the product page says otherwise. USB-powered items charge from any USB port or plug.
Are your wellness products medical devices?
No. Our wellness and skincare gadgets are for cosmetic and general use only. They aren't intended to diagnose, treat or cure any condition.
Contact
Returns: returns@buzzbasket.store. Everything else: hello@buzzbasket.store or our contact form. We aim to reply within one working day.