Terms of service

Terms of Service

These terms apply to your use of Buzzbasket.store and to any order you place with us. By placing an order you agree to them, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, which form part of this agreement. Buzzbasket is a business based in the United Kingdom, contactable at hello@buzzbasket.store.

Placing an order

Adding items to your basket and paying is an offer to buy. A contract forms when we email you to confirm your order has been dispatched. If we can't fulfil an order — because an item is out of stock, or a price or description was wrong — we'll tell you and refund you in full.

Prices and payment

Prices are in pounds sterling and include VAT where applicable. Delivery is charged separately and shown before you pay. We may change prices at any time, but changes won't affect an order we've already accepted. If a product is listed at an obviously incorrect price, we're not obliged to sell it at that price.

Product descriptions and images

We describe our products as accurately as we can. Photographs and illustrations are for guidance — colours can vary between screens, and minor variations in finish or packaging are possible.

Delivery, risk and ownership

Ownership and risk in the goods pass to you once they're delivered to the address you provided. See our Shipping Policy for delivery times and costs.

Cancellations and returns

You can cancel most orders within 14 days of delivery under the Consumer Contracts Regulations 2013. Full details, including items that can't be returned once unsealed, are in our Returns and Refunds Policy.

Using our products

Our products are intended for ordinary domestic use, as described on the product page. Wellness and massage products are not medical devices and are not intended to diagnose, treat or cure any condition. Follow the instructions supplied with your product.

Intellectual property

The content of this website — text, images, layout and branding — belongs to us or is used with permission, and may not be reproduced commercially without our consent.

Our liability

Nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — including your rights under the Consumer Rights Act 2015. Beyond that, we're not liable for losses that weren't reasonably foreseeable when the contract was made.

If something goes wrong

Please email hello@buzzbasket.store first — we'd much rather fix it directly. If we can't reach an agreement, you can pursue the matter through the UK courts, and these terms are governed by the law of England and Wales.

If part of these terms is unenforceable

If any part of these terms is found to be invalid or unenforceable, the rest will continue to apply in full.

Entire agreement

These terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, are the entire agreement between us for your order. Nothing said elsewhere — including in emails or customer service conversations — varies these terms unless we confirm it in writing.

Customer Support

Buzzbasket provides customer support for order, shipping, and product-related queries. As a small business, we are not able to offer general advice or support unrelated to your purchase, including but not limited to product troubleshooting for items not purchased from us, bulk or wholesale enquiries, or recommendations outside our product range. For such matters, we recommend contacting the relevant manufacturer or a qualified specialist.

Changes

We may update these terms. The version published when you place your order is the version that applies to it.

Last updated: October 2026